Hanstone Quartz Privacy Policy

Hanstone Quartz ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or submit inquiries.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, company name, and postal address
• Inquiry information: Project details, product preferences, and any messages submitted through our inquiry forms
• Technical information: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics tools)
• Communication records: Records of correspondence between you and Hanstone Quartz or our authorized dealers

2. How We Use Your Information

We use collected information to:

• Process and respond to product inquiries, sample requests, and quote requests
• Connect you with authorized Hanstone Quartz dealers in your area
• Provide technical support and product documentation
• Send product updates, design inspiration, and promotional content (with your consent)
• Improve our website and services based on user behavior analytics
• Comply with legal obligations

3. Sharing Your Information

We may share your personal information with:

• Authorized dealers: We share your inquiry information with the most relevant Hanstone Quartz dealer in your region to fulfill your request
• Service providers: Third-party vendors who assist with email delivery, analytics, customer relationship management, and website hosting — all bound by confidentiality obligations
• Legal authorities: When required by law, court order, or governmental authority

We do not sell your personal information to third parties.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve user experience and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functions.

We use Google Analytics to analyze website traffic. Google's privacy policy applies to data processed through their platform. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, typically:

• Inquiry and contact records: 3 years from last contact
• Marketing preferences: Until you withdraw consent
• Technical logs: 12 months

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications
• Data portability in certain circumstances

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure. We encourage you not to share sensitive personal information through online forms beyond what is required for your inquiry.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have different data protection laws than your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website following changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests:

Hanstone Quartz — Privacy Officer
2345 Surface Pkwy, Suite 400
Vancouver, BC V6B 2A1
Email: [email protected]

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See also: Terms of Service